Our Paw-licies
Scheduling & cancellations
Our service is by appointment only. New clients should give us at least two weeks in advance to reserve an appointment. We highly recommend that you get on a regular schedule with us, typically between 4-6 weeks.
All recurring clients will receive a reminder via e-mail or text message at least a week before the actual appointment. Cancellations must be made at least 48 hours in advance. No-shows or cancellations made less than 48 hours prior to an appointment will result in a $45 fee. If you cancel your appointment three times in one year without advance notice, we will no longer book your appointments.
Rescheduling
Due to inclement weather or an emergency that may cause us to cancel your appointment, we will inform you as soon as we can and will try our best to reschedule your appointment within two weeks.
Owner presence
We request owners be present at their pet's first appointment. After the first grooming session, you may make an arrangement for our pet stylist to retrieve your pet from your home. If you leave your house/office, you must return at the designated time or make an arrangement with the pet stylist to return your pet without you present. An extra fee will be charged if the pet stylist has to wait for your return.
Arrivals
Our pet stylist will arrive as close to the scheduled appointment time as possible. However, unexpected circumstances may occur when dealing with animals. Please allow up to one hour for us to arrive to the appointment. We will not put ourselves and the pet at unnecessary risk by rushing to the next appointment. The pet stylist will call you to inform of any change in the arrival time.
Medical conditions
Please advise our pet stylist of any concerns, such as allergies, sensitivities or preexisting medical conditions so we can avoid exacerbating these issues. Also let us know of any prior grooming history you and your pet may not have found satisfactory to avoid any further poor or unpleasant experiences.
It is highly recommended that your pet be up to date on all vaccinations.
Matted coats
Comfort always comes before style. If your pet is severely matted, he will be shaved. We will try our best to keep as much hair as possible and to make your pet look the best. An extra fee will be incurred for handling the matted pet.
Safety
We reserve the right to stop a grooming session for any safety reasons, such as if your pet becomes too stressed or aggressive.
If your pet is aggressive or had problems in the past with your previous groomer, you must inform us right away. If you fail to inform us, you will be responsible for any medical bills if the groomer is bitten by your pet.
Payment methods
We accept cash, credit card and checks. There will be a $30 fee for all returned checks.
Client requests
We reserve the right to decline service on clients’ requests that may not be suitable with our mobile pet spa.